We know from the feedback we receive from you that you love us to hunt down the best products at bargain prices. To do this we try to keep all of our costs down including the cost of covering returns from our customers and do not accept returns except where the basis of the return is covered by the Consumers Guarantees Act or Fair Trading Act. So when you’re at the checkout, take a second to run your eye over your order for any slips of the finger before submitting because once you’ve submitted it, it’s too late!!
To ensure your complete satisfaction, we offer the following guarantee. If you decide for any reason that you simply do not want a product purchased on our website, return it to us within 14 days of shipping to you, for a full refund of the purchase price. If 14 days have gone by since the goods were delivered to you, unfortunately we can’t offer you a refund or exchange. To be eligible for a refund, your item must be unused and in the same condition that you received it. The product you return must be in new condition and not have suffered any abuse, misuse or visible damage. It must also be in the original sealed packaging.
Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Backorder non-standard stock products
There are certain situations where only partial refunds are granted: (if applicable)
- Books with obvious signs of use
- CD, DVD or software that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
You will need to contact us for an RMA number and please supply us with evidence of your purchase date as well as current contact and refund information. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 business days. If the return is not approved, we will contact you to discuss the return of the goods to you.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We make every effort to make sure our product descriptions are as detailed as possible and that includes sizing and colour guides for our clothing type products. Please choose carefully as we are unable to exchange product once you've received your order unless we have made a genuine mistake in our description (and yes, we are human) or where your request to exchange is covered by the Consumers Guarantees Act or Fair Trading Act.
If you think you have a case for a genuine exchange request then please you will need to contact us first for an RMA number before sending your order back to us as it may get declined and returned to you. In all cases Proof of Purchase is required in order to get an exchange. Products returned to us for an exchange must be in a resalable condition with packaging intact and all labels etc. returned with the item, also, due to copyright issues exchanges are not available on DVD’s, except where the product is deemed faulty.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: PO Box 30279 Albany Auckland 0752 . You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a tracking shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Riva Guns Ltd. warranty policy covers our products for 12 months from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy. If you feel that your purchase has a fault that is covered under warranty please contact us first for an RMA number before sending your order back to us as it may get declined and returned to you. Include as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution.
Restrictions and exceptions:
As a result of copyright laws a refund or exchange is only available for the following products if the product is defective;
NOTE: These products are still guaranteed under the Consumers Guarantees Act
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Riva Guns Ltd. In the event that goods sold are not of good quality or are faulty, we have the right to repair, replace or a refund you for the product.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act.
Advertised prices are for stocked items, backorders advertised prices are for initial deposit customer commitment to place the backorder. Due to currency and supplier pricing fluctuations, prices are subject to change without notice. All prices are shown in NZD and include GST. The balance of backordered items will be invoiced in NZD.