Riva Guns Ltd. Order Policy
Placing an Order of goods in stock
If you're new to RivaGuns.com, please review our Terms of Service and Policies. On the product page, click on 'Add to Cart’. This will add the product to the shopping cart. Purchases and addresses will be saved and entrusted in DPS. Upon payment using DPS, you will receive a confirmation from the DPS server and an email from us confirming receiving of your order. You will receive another shipping tracking number via e-mail once we have shipped your order. Goods are processed and shipped within 24-48 hours from placing the order. Should you require any further assistance, contact our customer services desk at firstname.lastname@example.org.
North Island Metro next working day
South Island Metro 2-3 Days
How to return a product:
If you think that you have a valid reason to return goods under the policies described above please view our Refund Policy.
Change to orders
We know that our sales can be popular and things sell fast, but it's really important for everyone that our customers’ orders come through with all the information we need. Unfortunately, once you've submitted your order and payment has been accepted, we can't make any changes to it – that includes sizes, colours, and quantity and address details. It's not that we don’t want to, but we move fast so you get your parcel quickly and we’re ready for tomorrow's sale.
You don't need to rush things once the product is in your basket as you have between 3 – 5 minutes to finish the order before you lose the product from your basket. In the meantime that product is allocated to you and cannot be purchased by another customer.
Out of Stock and Backorders
While we do everything we can to make sure our stock levels are accurate at all times, there may be occasions due to unforeseen circumstances where we are unable to fulfil your order or source a replacement product. If this should occur we will contact you and offer either a store credit for the value of your purchase or a full refund.
Firearms and Ammunition
Prior to the supply of any Firearms and / or Ammunition, you must have the corresponding Firearms License, and proof of this must be supplied to Riva Guns Ltd. We are able to ship these types of goods only if our “Police Mail Order Form” is completed and witnessed by a member of the Police, and verified by Riva Guns Ltd.
This is required under section 43A of the New Zealand Arms Act.
Complete this form, print it out and take it to your local arms office or police station so that it can be inspected by a member of the Police. Once all done, post the form back to us. We will verify this with our local arms officer if necessary. Once satisfied, we will prepare your goods for shipping and these will be delivered strictly to your attention.
If you send a firearm or ammunition to another person by courier, post or otherwise without a signed Police mail order form, you are breaking the law.
If you prefer to pay by bank deposit, contact us by email at email@example.com include details of the item/s you wish to purchase and your delivery address. You will received a quote within 24 hours, including payment instructions.
Paypal Payment Request
Paypal payment requests are sent as soon as availability of ordered items is confirmed (usually same day). Once payment is received, we ship the order right away. Note that firearms and ammunition can’t be purchased with this service and your order will be cancelled.
By purchasing any product from this website, you agree to indemnify us and hold us harmless from any actions, claims, proceedings, or liabilities arising from your use of the products.
If you're new to RivaGuns.com, please review our Terms of Service and Policies. On the product page, click on 'Add to Cart’. This will add the product to the shopping cart. Purchases and addresses will be saved and entrusted in DPS. Upon payment using DPS, you will receive a confirmation from the DPS server and an email from us confirming receiving of your order. Payment is by Credit Card, PayPal or Bank Deposit. Shipping costs will be calculated after placing your order and you will receive an invoice for the balance by email. Goods are processed and shipped within 24-48 hours from payment of shipping fees. Firearms and ammunition are not for sale outside New Zealand. 25% restocking/refund fees apply to all placed orders. We reserve the right to refuse your business, in which case, a full refund applies. Import duties, taxes and charges of your country are not included on the item price or shipping cost. You will receive a shipping tracking number via e-mail once we have shipped your order to you. Should you require any further assistance, contact our customer services desk at firstname.lastname@example.org.
Australia normally 2-10 days
Rest of the World normally 5-15 days (depending on your location)