Placing an Order of goods in stock

Shipping time:

Auckland same day
North Island Metro next working day
South Island Metro 2-5 Days
Rural Delivery 2-5 Days

How to return a product:

If you think that you have a valid reason to return goods under the policies described above please view our Refund Policy.

Change to orders

We know that our sales can be popular and things sell fast, but it's really important for everyone that our customers’ orders come through with all the information we need. Unfortunately, once you've submitted your order and payment has been accepted, we can't make any changes to it – that includes sizes, colours, and quantity and address details. It's not that we don’t want to, but we move fast so you get your parcel quickly and we’re ready for tomorrow's sale.

You don't need to rush things once the product is in your basket as you have between 3 – 5 minutes to finish the order before you lose the product from your basket. In the meantime that product is allocated to you and cannot be purchased by another customer.

Out of Stock and Backorders

While we do everything we can to make sure our stock levels are accurate at all times, there may be occasions due to unforeseen circumstances where we are unable to fulfil your order or source a replacement product. If this should occur we will contact you and offer either a store credit for the value of your purchase or a full refund.

Liability

By purchasing any product from this website, you agree to indemnify us and hold us harmless from any actions, claims, proceedings, or liabilities arising from your use of the products.

International orders

If you're new to RivaGuns.com, please review our Terms of Service and Policies. On the product page, click on 'Add to Cart’. This will add the product to the shopping cart. Purchases and addresses will be saved and entrusted in Shopify Payments. Upon payment using Shopify Payments, you will receive a confirmation from the server and an email from us confirming receiving of your order. Payment is by Card accepted with Shopify Payments. Shipping costs will be calculated after placing your order and you will receive a PayPal invoice for the balance by email. Goods are processed and shipped within 24-48 hours from payment of shipping fees. A 25% restocking/refund fees apply to all placed orders. We reserve the right to refuse your business, in which case, a full refund applies. Import duties, taxes and charges of your country are not included on the item price or shipping cost. You will receive a shipping tracking number via e-mail once we have shipped your order to you. Should you require any further assistance, contact our customer services desk at sales@rivaguns.com.

Shipping time:

Australia normally 2-15 working days (depending on your location)
Rest of the World normally 5-30 working days (depending on your location)

International shipping services:

Economy tracked up to $250 dollars order value (3-10 working days)
Economy Plus tracked up to $2000 dollars order value (3-10 working days)
Courier tracked, signature required (on request) up to $2000 dollars order value (2-6 working days)

Orders Policy